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Customer Service excellence, is brought about with an intrinsic understanding of human behaviour. This book goes beyond just the mechanical functions of customer service, and explores what NLP has to offer the individual in customer service, when dealing with prospects and clients alike.



I cover many of the requirements of Customer Service. Beyond this, I give the reader insight to NLP practises. So, as to bring about levels of Excellence in Customer Service. I believe we all have unique gifts and abilities and most of the time these are suppressed. Take the time to absorb and think deeply about the literature we will be participating in. I am not going to get into the mechanics of serving a customer i.e. one such mechanical function in a restaurant would be to serve from the left, clear from the right. Customer Service can be approached as just a series of mechanical functions. Whilst obviously the mechanics are important, you won’t gain a competitive advantage today by just being efficient. I intend to take you beyond just the prevailing view of “good customer service.”


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